Receipt printer on POS1 won’t print after last night’s power flicker. Customers are waiting on paper slips.
Ticket #1042
In progress · High · Opened Aug 16, 2026 9:14 AM
POS1 receipt printer offline after power blip
Clients: Casey Berg · casey.berg@mesabi-outfitters.example (primary); Jordan Hale · jordan.hale@mesabi-outfitters.example · Mesabi Outfitters
Device: MESABI-POS1
Ticket is billable for labor.
Billable support time
1.50 h billable · estimated cost $202.50 (at sample company rates)
| Date | Type | Hours | Est. cost | Notes |
|---|---|---|---|---|
| Aug 16, 2026 | Remote | 0.75 h | $93.75 | Remote session — printer queue + USB port reset |
| Aug 17, 2026 | On-site | 0.75 h | $108.75 | On-site — replaced USB cable, updated driver |
Totals are estimates until invoiced. See Billing for company-wide support time.
Conversation
Thanks Casey — we’re on it. Checking the print spooler remotely now.
Spooler cleared and the USB port was in a bad state. Printing works again for now. Scheduling a quick on-site tomorrow to swap the flaky cable.
Perfect — thank you. We’ll use POS2 as backup if it flakes again.
On-site complete. New cable installed and driver refreshed. Watching POS1 through today — reply here if anything odd shows up.